For assistance with a purchase made directly through the TYMGLO website, contact:
support@tymglo.com
Please include:
- Your full name;
- Your order number;
- The email address used for the order;
- A description of the issue; and
- Any photographs, video, or other information reasonably necessary to review the request.
TYMGLO does not guarantee a particular response or resolution time.
Customer-support communications do not create a warranty, guarantee, admission of liability, or obligation beyond those expressly stated in a written TYMGLO policy or required by applicable law.
Do not return any product unless TYMGLO first provides written return authorization and return instructions.
Third-party service providers
TYMGLO may use third-party warehouses, fulfillment providers, technology providers, payment processors, and shipping carriers to process, fulfill, track, and deliver orders.
For purchases completed through the TYMGLO website:
- TYMGLO LLC is the seller;
- All order-related communications must be directed to TYMGLO;
- The customer does not have a separate contractual relationship with TYMGLO’s fulfillment or logistics providers; and
- TYMGLO may select or change its service providers, warehouses, carriers, shipping methods, and fulfillment locations without notice.