Tracking information will be provided when available.
Tracking data is generated by third-party fulfillment providers and carriers. TYMGLO does not guarantee that tracking information will be:
- Immediately available;
- Continuously updated;
- Complete;
- Accurate; or
- Free from third-party error.
Creation of a shipping label or tracking number does not necessarily mean that the carrier has physically received or scanned the package.
Multiple packages
An order may have more than one tracking number.
Each shipment may have a different estimated delivery date.
Package marked as delivered
When tracking shows that a package was delivered, the customer should check:
- All entrances and doors;
- Mailboxes;
- Parcel lockers;
- Garages and safe locations;
- Building reception or management;
- Household members;
- Neighbors;
- Any carrier notice; and
- Any delivery photograph.
The customer should also confirm that the address entered during checkout was correct.
If the package cannot be located, contact support@tymglo.com and provide the order number and requested information.
TYMGLO may require the customer to:
- Confirm the shipping address;
- Complete a written declaration;
- Cooperate with a carrier investigation;
- Provide identification;
- Contact the carrier;
- Contact building management; or
- Report suspected theft to the appropriate authority.
TYMGLO does not guarantee a refund or replacement for a shipment recorded as delivered. Any remedy will be determined under applicable law and the available investigation results.