TYMGLO may use third-party warehouses, fulfillment providers, and shipping carriers to process and deliver orders.
Eligible destinations
TYMGLO ships only to locations displayed as eligible during checkout.
TYMGLO may decline or cancel delivery to an address that cannot be served by its fulfillment provider or carrier, including certain:
- P.O. boxes;
- Military addresses;
- U.S. territories;
- Freight-forwarding addresses;
- Reshipping services;
- Hotels;
- Temporary addresses;
- Remote locations; or
- Restricted destinations.
Availability of delivery to an address does not guarantee that every product or shipping method is available at that address.
Shipping estimates
Any processing, shipping, or delivery date displayed on the website, during checkout, in an order confirmation, or in tracking information is an estimate only unless TYMGLO expressly identifies it as guaranteed.
TYMGLO does not voluntarily guarantee:
- A specific processing time;
- A specific carrier;
- A specific warehouse or shipping origin;
- A specific fulfillment provider;
- A specific shipping method;
- A specific packaging type;
- Delivery on a particular date; or
- Continuous or error-free tracking.
TYMGLO will process shipping delays, cancellation rights, delay notices, and refunds as required by applicable law.
Address accuracy
The customer is responsible for providing a complete and accurate shipping address, including any applicable:
- Apartment, suite, or unit number;
- Building information;
- Postal code;
- Access code;
- Recipient name; and
- Delivery instructions.
Except where applicable law requires otherwise, TYMGLO is not responsible for delay, failed delivery, loss, redirection, or additional costs caused by:
- An incorrect or incomplete address;
- The customer’s failure to accept or collect the package;
- Property or building access restrictions;
- Instructions provided by the customer to a carrier;
- An unauthorized address change;
- Delivery to a freight forwarder or reshipping service; or
- Refusal of delivery.
Contact support@tymglo.com immediately after discovering an address error.
TYMGLO does not guarantee that an address can be changed after the order has been placed or submitted for fulfillment.
Order changes and cancellations
Orders may be submitted for fulfillment shortly after being placed.
A request to change or cancel an order is not guaranteed.
An order is canceled only when TYMGLO confirms the cancellation in writing.
Split shipments
TYMGLO may divide an order into multiple shipments.
Products included in the same order may arrive:
- In separate packages;
- On different dates;
- From different locations;
- Through different carriers; or
- Under different tracking numbers.
Packaging
Packaging is selected according to product, inventory, fulfillment, carrier, and operational requirements.
TYMGLO does not guarantee:
- Branded packaging;
- Unbranded packaging;
- Gift packaging;
- A specific box or envelope;
- A specific shipping presentation; or
- That multiple products will be packaged together.
Delivery confirmation
To the fullest extent permitted by law, an order is considered delivered when the carrier or fulfillment provider records delivery to:
- The shipping address;
- A mailbox;
- A parcel locker;
- A reception area;
- Building personnel;
- An authorized recipient;
- A location selected under the customer’s delivery instructions; or
- Another location selected by the carrier in accordance with its procedures.
Risk of loss passes as provided by applicable law.
Delays and events outside TYMGLO’s control
Except where applicable law requires otherwise, TYMGLO is not liable for a delay or failure caused by:
- A carrier or fulfillment provider;
- Weather;
- Natural disaster;
- Fire;
- Epidemic or public-health event;
- War or civil disturbance;
- Government action;
- Labor disruption;
- Transportation interruption;
- Utility or communications failure;
- Cybersecurity incident;
- Inventory discrepancy;
- Address issue;
- Security restriction; or
- Any other circumstance outside TYMGLO’s reasonable control.
Freight forwarders and reshipping services
Use of a freight forwarder, mail-forwarding service, export agent, or reshipping service is at the customer’s risk.
To the fullest extent permitted by law, TYMGLO’s responsibility ends when the package is delivered to the forwarding or reshipping address stated in the order.
TYMGLO is not responsible for loss, delay, damage, alteration, customs issues, legal restrictions, or additional transportation occurring after delivery to that address.